Welcome greetings by Lucia Bergonzoni, Undersecretary of the Ministry for Cultural Heritage and Activities

Session A,  New criteria for measuring management effectiveness

Eugene Jo, coordinatore World Heritage Leadership Project ICRROM – IUCN

Carlo Ossola, advisor IUCN Focal point Svizzera test EoH Toolkit (the case study of Monte San Giorgio)

Marcella Morandini, Director of Fondazioni Dolomiti Unesco

Francesco Sirano, Director of Parco Archeologico di Ercolano

Chair: Jane Thompson ICRROM working group for the World Heritage